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OneText will use one of two billing models:

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1. Partner Fees aka “Send Now, Pay Later” (Default)

OneText deducts accrued fees from your text-to-buy revenue at the time of a customer purchase. Processor, revenue share, and fees may appear bundled together in your payment processor’s reports, but the Billing page will itemize all OneText fees and any OneText-related pass-through charges.
A minimum positive balance of $100 is required when using this billing model.

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Handling Negative Balances

  • Our billing system aims to always maintain a positive balance of $100. If your balance falls below $100, we’ll charge your saved card to replenish it, ensuring you have the necessary funds for ongoing transactions and campaigns.
  • If we are not able to charge your saved card, we will attempt to recoup the maximum fee possible via purchases:
  1. Taking 100% of text order transactions until the balance returns to $0.
  2. Thereafter, taking 20% of transactions until a $100 balance is restored.
You can always add or change your cart on file. Go to Billing > Add Card

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2. Target Balance

If you prefer to have more control on your billing, setting up a target balance can be an option for you. The target balance is a pre-set amount that your account tries to maintain. If your account balance reaches zero and you have a credit card on file, we will automatically top up to this target amount using your card. This ensures that your campaigns and services continue uninterrupted. Your target balance will default to your monthly platform fee. If you want to set up a custom target balance, your success manager can help you!
1st of the month
  • My platform fee is $500
  • At the start of the month… — My balance is $500 — We subtract $500 for the platform fee — My balance is now $0 — We charge the vaulted card by $500 to get back to the minimum — My balance is back to $500
Campaign
  • My balance is $500
  • I run a $1000 campaign
  • My balance is now -$500
  • We charge the card $1000 to get back to the target
  • My balance is back to $500
Small Campaigns or Automations
  • My balance is $500
  • I spend $300 on small campaigns and/or automations
  • My balance is now $200
  • We do not charge the credit card
  • We’ll charge up to 20% of text order transactions until the balance is once again $500
By default, your credit card will be charged every time you get at or under $0, and we’ll charge up your minimum target balance.
If you want to setup this billing system, reach out to your customer success manager.
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