Migration

Coming from another provider? Our team is expert on migrations from any other SMS tools.

Migrating to OneText is easy and seamless, and our team works to minimize disruption to your SMS program. Our team manages everything from planning to implementation for a seamless migration process.

Our sales team will collect detailed information about your current setup during the sales phase. This information helps our success team develop a structured migration plan tailored to your onboarding experience.

Transferring Your List and Automations

During onboarding, we ensure your OneText account is synced with your tools. If you come from another SMS provider, we will make sure that your subscriber list is ported to OneText.

We only port numbers explicitly marked as consented to receive SMS, and you are responsible for compliance with your SMS list.

We will help you deactivate your current platform’s list growth tools and automations. We will port your existing flows and make recommendations on how to improve them using OneText’s text-to-buy capabilities.

Transferring Your Phone Number

If you are attached to your current phone number, you can bring your number with you to OneText. Here’s how we manage the number porting:

1. Initial Consultation

   Let our sales and / or success team know that you want to migrate your phone number to OneText, including the desired date and time for the port.

2. Letter of Authorization (LOA)

   We will send you an LOA to sign, and we’ll ask you to send us the most recent invoice (within the last 30 days) from your current provider to initiate the migration process.

3. Communication with Your Current Provider

   We will draft the necessary communication for you to inform your current provider about the migration to expedite approval of the port request.

4. Scheduling the Port

   We will coordinate with our providers and your current SMS provider to honor the port date and time you shared with us.

5. Day of the Port

   On the scheduled day, our team will work to ensure there is no downtime.

You can continue using your number with your previous provider until the official porting time. Thanks to our partnerships with various providers, OneText can execute migrations fast, especially for toll-free numbers and dedicated short codes.

Once the migration is complete, our team will ensure you are fully set up and comfortable with your new setup at OneText. We pride ourselves on providing a white-glove service that makes the transition as smooth and efficient as possible.