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Documentation Index

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The Welcome automation is your chance to make a great first impression by introducing your brand, establishing your unique tone, and, if desired, offering a special incentive to encourage first-time purchases. This is a high-intent moment for customers, so craft a strong welcome message to boost conversions and engage customers from the first moment they interact with your store.

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Why Enable It?

Welcoming customers creates an immediate connection and sets the tone for future interactions. By introducing them to your brand’s personality and text-to-buy experience, you make shopping easy and enjoyable from the start.

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⚡️ Pro Tips

  • Use an inviting tone that captures your brand personality.
  • Consider including a limited-time offer in your welcome message to drive faster conversions.
  • Encourage customers to engage via SMS by inviting them to ask questions, or sharing popular products using the product choice option.
  • Send a follow up message (or several) to customers who haven’t purchased one day later to remind them of their discount, or ask if they have follow-up questions.